At Drone Power International Limited, we pride ourselves on delivering exceptional service and support for all our EV Chargers, including those for E-Rickshaws, E-Autos, and E-Two Wheelers.
Our skilled service engineers are available across the country, ensuring that no matter where you are, assistance is just a step away.
Seamless Complaint Resolution
Dealers or customers can lodge a complaint with our Service Department.
Product warranty is verified before the complaint is formally registered.
Chargers sent to service centers are resolved within 5-6 working days.
For products under warranty, our engineers resolve issues within 48-72 hours.
We are here to assist you! You can reach out to our Service Centers through mail, phone, or WhatsApp for all your service-related needs.
Generally, warranty is considered against any manufacturing defects. How ever the following may be a list of exceptions (but not limited to only these)
We only recommend dry cleaning of exteriors with a clean cloth. For off board chargers any form of liquid cleaning is to be completely avoided.
The following can be the possible symptoms of internal failure: If the LED is are completely not glowing despite input power being available. If only red LED glows despite input power being available. If fan doesn’t rotate (LEDs may glow or may not glow). If LEDs blink randomly or unusually from their regular behavior.
